FAQ

The Reggaeton & Latin Festival is all about artists that bring the latin vibe to life!

We are welcoming the following artists this year in Zuiderpark:

• Nicky jam
• Beéle
• Yailin la más viral
• Jhayco
• De la rosé
• Blessd
• Victor Manuelle

More to be confirmed

You are allowed to bring the following items to Latino Gang Festival:
Cameras (non-professional), GoPros, folded selfie sticks (max. length 1.5 m when unfolded), cigarettes, roll-on deodorant (no spray cans), small umbrellas (max. length 25 cm), and chargers. Sunscreen is also allowed, as long as it is in its original (small) packaging (max. 100 ml).

We have a zero-tolerance policy, meaning (soft) drugs are strictly prohibited at the event. If any are detected during the security check, you will be denied entry. The use of drugs during the event will also lead to removal. Please respect our rules and regulations.

Want to upgrade your Before or Regular ticket to a Golden Circle ticket? It’s possible, as long as Golden Circle tickets are still available.

All changes are handled through Paylogic’s official customer service page. Follow the instructions there to request your upgrade:

👉 https://customerservice.paylogic.com/hc/en-us/sections/12995007446674-Changes

In order to prevent reselling tickets on the black market, you will receive your e-tickets in the week before the event takes place.

If you purchased tickets for but didn’t receive your tickets in the week before the event, please contact our ticketprovider SeeTicket. Make sure to look up your order number, which you can find at the description of your transaction in your banking app.

Latino Gang is a CASHLESS festival! This means you pay for drinks & food with your PIN or Credit Card.

Don’t have a card? You can buy a ‘Festival Debet Card’ at the Info Desk which you can top up with cash and use at the bar/food area.

This year, The Reggaeton & Latin Festival will take place in the legendary venue Zuiderpark The Hague in The Netherlands! 
Click on the link to check the location in Google Maps. 

BIKE
Come to Zuiderpark by bike to avoid traffic jams or waiting for the tram, and park your bicycle securely near the festival entrance!

How do I get to the Festival by public transport?
If you’re traveling to The Hague by train, the best option is to go to one of the two main stations: Den Haag Hollands Spoor or Den Haag Centraal. From there, you can take one of the following trams:
From Hollands Spoor: take tram 9 to the Zuiderpark stop. Extra trams will run throughout the event.
From Den Haag Centraal: take tram 4 towards “De Uithof” or tram 6 towards “Leyenburg”, get off at Monnickendamplein and walk about 10 minutes to the entrance (navigate to “Zuiderpark Banaan”).

Do not come to the festival by car
There is very limited parking available for visitors around Zuiderpark. Therefore, we strongly advise against coming by car.
Still want to come by car? Then use one of the following options:
• APCOA PARKING Haga Hospital Leyweg – follow-up transport: Bus 26, Trams 4 & 6
• Laakhaven (HS) – follow-up transport: Tram 9
• Megastores (HS) – follow-up transport: Tram 9
• Q-park Babylon (CS) – follow-up transport: Trams 4 & 6
• Q-park Malieveld (CS) – follow-up transport: Trams 4 & 6

Zuiderpark has a variety of food stands and will make sure you won’t get hungry! 

Zuiderpark has toiletarea at the park so no need to worry about queques and all that.
We also have a team that makes sure the toilets are always clean and fresh. Anything to make your experience om July 5 is hassle-free! 

There are lockers available in Zuiderpark at €10,00 (small) and  €15,00 (medium) per locker. About 2 to 4 jackets fit in there, so you can share it with your friends. 

Latino Gang Festival is an 18+ event. In any case, please bring your ID with you as in some cases you will be asked to show a valid ID card at the entrance, which means: an ID card, passport or driver’s license. Photocopies or birth certificates are not accepted.

Although there are very few reasons why a festival should be cancelled, in most cases you will get a full refund in case this happens. You can also always choose to keep your tickets and use it for a next edition.

Need more info? You can read the full terms in the footer of our website.

Did you lose some of your belongings while attending a MASQLIVE event? Please contact the venue’s lost & found department: [email protected]. Make sure to add a detailed description of the missing items. Don’t forget to add your full name and contact information in the email. They will contact you as soon as possible.

Latino Gang Festival is a MASQLIVE production.

MASQLIVE brings you the best latin experiences with top notch concerts and events that make you move in every way possible. We bring you more than just live music. Check out our website for more events: www.masqlive.com

Join us on Instagram for news & updates:
@latinogangfestival
@masqlive

Find us on Facebook and Instagram!

If you have any questions that are not answered in our FAQ, don’t hesitate to send us an email: [email protected].

View the letter for residents here: residents letter

This festival is a drug-free event, there is a zero-tolerance policy.

Visitors must be at least 18 years old and have a valid ID, which must be shown upon request

It is not allowed to walk in and out during the event. Upon re-entry, a new entrance fee must be paid (if the event is not yet sold out).

It is mandatory to cooperate in a safety inspection.

Only undamaged tickets are valid.

Possession/carrying of weapons or objects that could pose a danger is not permitted.
Physical or verbal abuse against other visitors and staff will not be tolerated.

Alcohol abuse and/or drunkenness will not be tolerated.

Bringing your own drinks or food is not permitted
Bringing deodorant, perfume bottles, etc. and pressurized aerosols is not permitted.

Disinfectant is an exception to this.

Selling services or products; Flyers and other types of promotion on and around the site are not permitted without written permission from the organization. In the event of illegal promotion, all imposed sanctions and/or cleaning costs will be recovered from the organization/person in question.

Selfie sticks are not permitted on the event site.
Nitrous oxide cartridges or other nitrous oxide containing substances may not be brought onto the event site.

Smoking is only permitted in the open air or in designated areas.

Offensive, provocative and/or offensive clothing, as well as supporter clothing and similar group expressions, are not permitted.

If a visitor does not refrain from wearing the clothing in question, access will not be granted.

The organization automatically receives the right to all video and sound recordings made during the event. These recordings can be made public without prior notice and without compensation.

It is prohibited to make professional audio and video recordings for commercial purposes without prior written permission from the organization.

In the event of fights, all parties/persons involved will be expelled.
The organization is entitled to remove visitors who oppose or do not adhere to the visitor regulations.

Instructions from staff and security guards must be followed at all times.

In all cases not explicitly reported here, the organization will decide